Frequently Asked Questions

1. How do I place an order? Placing an order is simple! Browse through our collection, select the items you love, and click "Add to Cart." Once you're ready to complete your purchase, proceed to the checkout page, enter your shipping and payment details, and confirm your order.

2. What payment methods do you accept? We accept a variety of payment methods for your convenience, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

3. Can I modify or cancel my order after it's been placed? We strive to process orders quickly. If you need to modify or cancel your order, please contact our customer support team immediately with your order details. Changes may be possible if the order hasn't been shipped yet.

4. How can I track my order? Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey directly on our website or through the carrier's website.

5. What is your return policy? We offer a 15-day return policy. If you're not satisfied with your purchase, you can return it within 15 days of receipt for a full refund. Please ensure the item is in its original condition with all tags and packaging intact. Please be advised that it’s the customer’s responsibility to pay for the return shipping.

6. Do you ship internationally? Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary depending on the destination. You can find more details about our shipping options during the checkout process.

7. How do I contact customer support? We're here to assist you! You can reach our dedicated customer support team via email at info@melbourne-heights.com  or call us at .

8. Can I change my shipping address after placing an order? To ensure timely delivery, please double-check your shipping address before confirming your order. If you need to make changes, contact our support team immediately. Changes may be possible if the order hasn't been shipped yet.

9. How secure is my personal information on your website? We take your privacy and security seriously. Our website employs industry-standard encryption and security measures to protect your personal information. Your data is handled confidentially and used only for order processing and communication purposes.